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KoulChi

Guide 8 of 8

Understand the customer journey in the KoulChi application

This journey shows what the customer sees in KoulChi and how each step stays in sync with the team on KoulChi Pro.

4 chapters30 screenshotsUpdated on 22 August 2026

The screenshots show the French interface; the layout and features are the same in every language.

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Chapter 1

Find a restaurant

The information provided by the restaurateur feeds the map, the filters and the restaurant page visible to users.

  1. Explore restaurants on the map in the KoulChi app.

    Step 1

    Explore restaurants on the map

    The map shows the available establishments. The filters use in particular the type of cuisine and the services indicated in KoulChi Pro.

    In practice. Filters are based on information entered by the merchant: type of cuisine, Wi-Fi, terrace, services or other available criteria. A well-informed profile therefore increases the opportunities to appear in a relevant search.

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  2. Open search filters in the KoulChi app.

    Step 2

    Open search filters

    The customer can refine the results according to the criteria proposed by the application.

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  3. Apply the criteria in the KoulChi application.

    Step 3

    Apply the criteria

    A combination of filters makes it possible to find an establishment that meets expectations more quickly.

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  4. Use the list and scanner in the KoulChi app.

    Step 4

    Use the list and scanner

    The “Around Me” view shows nearby restaurants and different sorts. The QR button opens the scanner to directly access a KoulChi restaurant page.

    In practice. “Around Me” mode facilitates local discovery. Conversely, the QR scanner eliminates the search: the code placed on a table or at the counter directly opens your restaurant page.

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  5. Consult the restaurant profile in the KoulChi application.

    Step 5

    Consult the restaurant details

    The customer finds hours, address, contacts, description, categories and products. He can also add the restaurant to his favourites.

    In practice. The customer can directly open your WhatsApp and your Facebook page, consult your opening hours, your address, your telephone number and your description, browse the categories then add the restaurant to their favourites. Your social networks thus become a visible part of your KoulChi presence.

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Chapter 2

Build the basket

The customer catalogue applies the categories, options and suggestions prepared by the restaurant.

  1. Personalise a first product in the KoulChi application.

    Step 6

    Personalise a first product

    The customer selects the available options, then adds the product to their cart.

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  2. Check the personalisation in the KoulChi app.

    Step 7

    Check personalisation

    The product summary displays the choices made before continuing with the order.

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  3. Add another product in the KoulChi app.

    Step 8

    Add another product

    The customer composes a second item then joins the basket.

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  4. Read the basket again in the KoulChi application.

    Step 9

    Review the basket

    The basket brings together the items, options, quantities and amounts before validation.

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  5. Discover a suggestion in the KoulChi application.

    Step 10

    Discover a suggestion

    KoulChi displays the add-on product configured by the restaurant before payment.

    In practice. The tiramisu displayed here is the product configured earlier in “Suggestion for payment”. This continuity concretely shows how a decision taken in KoulChi Pro becomes a commercial proposition visible to the customer.

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  6. Add the suggested product in the KoulChi app.

    Step 11

    Add suggested product

    The customer accepts the suggestion and finds the additional product in his basket.

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  7. Choose the service type and time in the KoulChi application.

    Step 12

    Choose the service type and time

    He selects “Dine in” or “Take away”, then chooses the slot offered for his order.

    In practice. Close to a university or office area, customers can order before their break and choose the pickup time. The kitchen begins preparations before the rush, arrivals are better distributed and the passage to the counter becomes more fluid.

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Chapter 3

Follow the preparation and collect the order

The customer and the restaurant see the same progression, from the initial request to the pickup confirmation.

  1. Confirm mobile order in the KoulChi app.

    Step 13

    Confirm mobile order

    After validation, the application displays the progress and reference of the order.

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  2. Consult the details in the KoulChi application.

    Step 14

    View details

    The customer finds the ordered items and can cancel as long as the restaurant has not yet accepted the request.

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  3. Receive the order in KoulChi Pro in the KoulChi app.

    Step 15

    Receive the order in KoulChi Pro

    The restaurant owner is notified that a new order has been placed from the KoulChi application.

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  4. Examine then send to the kitchen in the KoulChi application.

    Step 16

    Examine then send to the kitchen

    The team checks the details of the mobile order before sending it to preparation.

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  5. Get started in the kitchen in the KoulChi app.

    Step 17

    Start preparation in the kitchen

    The kitchen consults the products and options then starts the preparation.

    In practice. At the same time, the restaurant owner sees the order in the kitchen and the customer receives the preparation information. The two applications thus share the same progress without phone calls or manual updating.

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  6. Prioritise an order programmed in the KoulChi application.

    Step 18

    Prioritise a scheduled order

    The kitchen view shows the time remaining before the recommended start of a scheduled order, helping the team prepare at the right time.

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  7. See client-side preparation in the KoulChi app.

    Step 19

    See client-side preparation

    The order status changes to “In preparation” in the KoulChi app.

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  8. Wait for the customer at the counter in the KoulChi app.

    Step 20

    Wait for the customer at the counter

    When the kitchen is finished, KoulChi Pro places the order in the ready pick-up list.

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  9. View the pickup code in the KoulChi app.

    Step 21

    Show pickup code

    The customer receives a QR code and a four-digit code to present at the counter.

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  10. Enter the code on the restaurant side in the KoulChi application.

    Step 22

    Enter the code on the restaurant side

    The team opens the pickup validation and enters the code communicated by the customer.

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  11. Confirm the code in the KoulChi app.

    Step 23

    Confirm code

    Check the code entered before definitively confirming delivery of the order.

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  12. Confirm customer-side withdrawal in the KoulChi app.

    Step 24

    Confirm pickup in the customer app

    The customer application indicates that the order has been collected.

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  13. Close on the KoulChi Pro side in the KoulChi application.

    Step 25

    Complete the order in KoulChi Pro

    The validated withdrawal status also appears in the restaurant app.

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Chapter 4

Collect and manage reviews

After a completed order, the customer can share their experience and the restaurant can respond from KoulChi Pro.

  1. Publish a customer review in the KoulChi application.

    Step 26

    Post a customer review

    The customer assigns a rating and can accompany their evaluation with a comment.

    In practice. The review extends the relationship after the withdrawal. The restaurant can respond publicly, thank the customer or provide clarification, which transforms timely feedback into an element of trust for future visitors.

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  2. Open review management in the KoulChi application.

    Step 27

    Open review management

    The restaurant consults the reviews received, can respond to them and has a reporting action for inappropriate content.

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  3. Use a response provided in the KoulChi application.

    Step 28

    Use a suggested response

    Pre-populated wording can serve as a starting point for the restaurant's response.

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  4. Publish the response in the KoulChi application.

    Step 29

    Publish the reply

    Review the message then select the publish action.

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  5. Check the review and its response in the KoulChi app.

    Step 30

    Check the review and its response

    The card displays the customer's rating as well as the restaurant's public response.

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